Frequently Asked Questions
General Questions
-
DW Administrative Solutions provides contract-based administrative and operations support to four types of clients: resident-led community boards (HOAs, co-ops, condos), small businesses and startups, executives and professionals, and organizations planning events or programs.
Services are provided virtually by Daena Wallace, a certified Project Management professional based in Eugene, Oregon. -
DW Admin is a good fit if you're a —
volunteer board member overwhelmed by governance tasks
a small business owner whose backend operations are disorganized
a busy professional who needs reliable support without a full-time hire
an organization/executive that needs someone to manage the logistics of an upcoming event or program.
-
Neither. DW Admin Solutions is an administrative consulting practice.
Daena works as a contracted partner, not an employee or temp placement.
DW brings her own systems, tools, and expertise to each engagement rather than simply following task lists. -
Book a free 15-minute consultation at dwadminsolutions.com/contactdw
From there, Daena will assess your needs, develop a scope of work, and send a service agreement before any work begins.
Services & Pricing
-
Services fall into four areas:
Owner-Led Communities — board communications, meeting administration, governance systems, and compliance documentation
Small Businesses & Startups — operations and workflow setup, business launch support, client intake systems, digital organization, and social media management
Executives & Professionals — scheduling, calendar management, inbox support, document management, and virtual meeting support
Events & Program Management — event planning, vendor coordination, virtual workshop production, program logistics, and post-event documentation
-
Services are proposal-based and customized to your needs. Monthly support engagements start from $500/month depending on the service area.
Owner-led community newsletter packages start at $1,250 for a 4-month engagement. One-time and project-based work is available, and hourly consulting is offered at $50/hr for advisory sessions.
All pricing is confirmed in a written service agreement before work begins. -
Both. Some services are structured as one-time project engagements (such as a business launch setup or governance systems buildout). Others are offered as ongoing monthly support. Your service agreement will define the scope and duration.
-
Yes. Services are offered à la carte. You can combine support areas for example, operations workflow setup plus social media management — into a single monthly package tailored to your priorities.
-
Monthly support engagements require a 30-day minimum commitment. Some project-based services, such as the Governance Systems Setup, require a 3-month minimum to allow for proper implementation and knowledge transfer.
Working with DW Admin
-
You book a free consultation
DW assesses your needs and develops a clear scope of work
A written service agreement is signed before work begins
Systems and support are implemented
The engagement adjusts as your needs evolve
-
Yes. A signed service agreement is required before any work begins. This protects both parties and ensures clear expectations around scope, deliverables, timelines, and communication.
-
Payments made through the site do not automatically initiate services. All work begins only after a signed service agreement is in place.
Payment methods can vary by client and are confirmed before the service agreement is signed.
If you submit a payment without a prior contract, it will be treated as a service request and held until an agreement is executed. -
Communication preferences are defined in each service agreement. Daena works virtually and typically communicates via email, scheduled calls, and shared digital workspaces depending on the engagement.
Owner-Led Communities
-
DW Admin supports HOAs, co-ops, condominiums, townhome associations, and cohousing communities — any resident-led board made up of volunteers managing shared governance responsibilities.
-
Yes. DW Admin's services complement — not replace — property management. Property managers typically handle maintenance, vendor contracts, and financials. DW Admin focuses on board communications, meeting administration, governance documentation, and resident-facing systems that often fall through the cracks.
-
No. DW Admin's services are administrative in nature and do not include legal advice, financial management, bookkeeping, property management, or enforcement actions.
Small Businesses & Startups
-
No. The Small Business Launch & Website Setup service ($1,800) is specifically designed for early-stage entrepreneurs and side hustlers who need help turning an idea into a structured business with a professional online presence.
-
Yes. Social media content management and scheduling support is available as part of the small business services. This includes helping clients build a consistent presence that aligns with their brand and goals.
-
The Operations Workflow Setup & Digital Organization service is designed for exactly this stage — businesses that have grown beyond informal systems and need structured processes, organized digital environments, and repeatable workflows.
Events & Program Management
-
DW Admin supports in-person and virtual events including workshops, conferences, community meetings, training sessions, webinars, and multi-partner initiatives. Support covers planning, vendor coordination, logistics, and post-event documentation.
-
Yes. Virtual workshop and webinar production is a dedicated service, including Zoom setup, live streaming , run-of-show management, and post-event follow-up.
How DW Admin Works:
From First Call to Full Support
Assess current needs and priorities
Develop a clear scope of work
Implement systems and provide support
Adjust as needs evolve